Service provision: a proactive approach
When Service Provision Is Not There
Parents with disabilities would like to avoid conflict and receive access to the services, which they need to be a parent. When their rights as a parent, and, particularly, as a parent with a disability are challenged, left unprotected or discriminated against, they seek to advocate for their rights.
Discrimination means treating people with a disability less favourably than people without that disability would be treated under the same circumstances.
Discrimination also exists where there is a condition or requirement imposed, which may be the same for everyone but which excludes or disadvantages people with a disability.
Parents with disabilities need a proactive form of service provision from those who will protect their interests, needs and rights.
They also need:
- provision of information in suitable formats and back up support to take on an issue themselves,
- direct representation on their behalf,
- supported referral to another organisation more appropriate to address the issue,
- assurance that their individual needs are met, which should include an individual advocacy plan, if desired,
- opportunity for being supported to have control and decision making power throughout the individual advocacy activity,
- protection for a parent's right to privacy, dignity and confidentiality at all times,
- participation and integration in the process while being assisted to utilise generic community based advocacy services where appropriate,
- strategies to further develop current parenting skills and competencies valued by the community,
- assurance of the speedy resolution of disputes and complaints and
- assurance that the advocacy service is delivered under sound and efficient management practices and upholds a person's human and legal rights at all times.
Service Provision - A Proactive Approach: