CONTACT US

Contact details

Our telephone number is 9458 2962.
 
Enquiries
 
For further information contact us on the above number or email us on hocc@optusnet.com.au
 
Complaints
 
Please highlight any concerns or complaints, in the first instance, to the Centre Coordinators. We hope to resolve any issues at this point.
 
Should you still be dissatisfied please refer your complaint to the Committee of Management or directly to the President for appropriate resolution. If agreement cannot be reached complaints can be submitted to the Department of Human Services on 9412 5333.
 
Positive feedback
 
If you or your child experiences outstanding service from one of our caring team members or one of our creative play and learn ideas have been a big hit, then please let us know!  The Centre Coordinators plan activities and themes well in advance so feedback on the successful ideas could result in them happening more often.
 
General comments or operating and fundraising ideas!
 
Please submit any operating or fundraising ideas to the Committee of Management for discussion at a monthly meeting.
 
 
 
The HOCC team aim to settle children into the centre by working closely with parents. In order to make the transition as smooth as possible the team are available to answer your questions or concerns, share information and create a bond with your child to reduce any anxiety you or your children may have. They are also open to suggestions or feedback on 'drop off' time to assist in creating a positive experience for all.
 
The coordinators and carers are always happy to comment on your child's day and can be a valuable resource to you.