MEMBERSHIP and FEES

 Membership cost
 
All families are required to members of HOCC in order to use the centre
 
 An annual membership fee for 2010 is $100.00 and must be paid along with the submission of the enrolment form on the evening of the AGM or when the enrolment form is submitted. This cost is per family and is non-refundable, should you cease using the centre at any stage throughout the year.
 
Members enrolling half way through the year will be required to pay a discounted membership, as too, any members joining HOCC for the 4th term will be offered a further discounted membership.
 
2010 Fees

5 hour sessions for 1st child enrolled @ HOCC are $40.00 per session.
5 hour sessions for 2nd and subsequent children enrolled @ HOCC during the same session are $30.00 per session.
 
3 hour sessions for 1st child enrolled @ HOCC are $24.00 per session.
3 hour sessions for 2nd and subsequent children enrolled @ HOCC are $18.00 per session.
 
Payments
 
Members requiring permanent bookings must pre-pay their term fees. Casual arrangements are 'pay as you go'.
 
All invoices must be paid (or part there of) within the first week of term. Invoices display fee cost for each term and must either be paid in full or as installments according to the dates detailed. Members who do not pay will forfeit their permanent session. Members with outstanding fee amounts will be referred to the HOCC management committee.
 
Payment slips with instructions are available at the front desk and further assistance can be sought from the coordinators. All members will receive receipts detailing payments towards the end of the term.
 
Cancellations
 
Should you need to cancel your child's session, for any reason (sickness, holiday, etc) you will not be refunded your permanent session payment for that day, nor will you be offered a make up session. All permanent bookings are invoiced for the term, as you are paying to secure your weekly position.
 
The coordinators require notification of your cancellation. Please notify the centre as soon as possible on 9458-2962 as this enables the business to adjust its staffing levels to suit demand. An answering machine operates out of office hours, including weekends, and the messages are cleared each weekday at 0800. When leaving your message please clearly state the name of your child and which day and session they will not be attending.
 
Late fees
 
Please contact the centre as soon as possible if you are unavoidably detained and this will result in you being late to collect your child.
 
 
A late fee of $8.00 per 10 minutes will apply for parents and carers who are regularly late to collect their children.
 
Procedure
 
Your children can attend up to 3 times per week, but limited to 1 session per day.
 
A maximum of 5 places per AM session are allocated to children under 2 years of age to ensure they received the best possible attention.
 
If you wish to enrole throughout the year, please contact the centre coordinator and they will forward an enrolment form to you. Additionally, there is an electronic copy of the enrolment form available by clicking on the attachment.
 
Permanent bookings & casual waitlists
 
Enrolment bookings for permanent placements will be confirmed if the sessions have vacancies. In the event that you do not received your preferred placement time and day, you will be offered an alternative time or day if a vacancy is available. You will also be waitlisted for your original session preference. All permanent bookings must be paid in advance.
 
Waitlists are available to all our members who may request additional days. However, the waitlist system is not guaranteed, and if a vacancy arises you will be generally contacted on the morning of the session.
 
If you have chosen a casual placement then you may pay on the day that you request the placement.
 
It is recommended that you speak directly with the centre coordinator when requesting changes to your permanent booking. This ensures that your request is dealt with efficiently. Please note that term bookings do not include school holidays.
 
School holiday program
 
HOCC offers school holiday occasional care for open ages. These sessions are booked and paid separately to your standard permanent or casual arrangements. Requests are accepted generally 2 weeks prior to the end of term by your coordinator.