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Please click here for a map of the City of Moonee Valley. Moonee Valley has a culturally diverse population with about a third of residents born in an overseas country. The most frequently recorded countries of birth among overseas born residents include the UK, Italy, Greece, Vietnam, China and India with an increasing number of residents born in Somalia, Ethiopia, Eritrea and the Philippines. More than a third of Moonee Valley's residents aged five or over speak a language other than English at home. The estimated population of Moonee Valley in 2003 is about 109, 500 residents. The age demographics of the municipality reveal changes in the age structure of residents with the population share of children, teenagers and young adults decreasing while the number of adults aged between 25 and 64, as well as residents aged 65 plus, increases. Commercially, Moonee Valley is home to a great diversity of businesses (over 10, 000). Most are in retail and service industries (ranging from real estate to hair care to air services to motor body works) and there is relatively little manufacturing. The number of businesses has increased over recent years and now the municipality contains over 25% of the businesses in Melbourne's west.  Source: Moonee Valley Council website, originally from Data Planning Services, 2002: "Business in Victoria", WREDO, Victoria Flemington has 1,362 businesses (11.8% of the Moonee Valley total). The main industries in this postcode include property and business services (29%), transport and storage (11%), and retail trade (10%). In retail, Flemington and Kensington are home to two major shopping areas. Racecourse Road offers a multi-cultural shopping experience with a variety of specialist shops, eateries and cafes and two popular pubs. Newmarket Shopping Plaza is just up the road a minute. And Kensington has Macaulay Road's shopping strip with lots of cafes, interior design shops, a florist and other retail outlets as well as professional services. Along with Airport West, most Moonee Valley's main industrial and manufacturing businesses are in Flemington, Kensington and North Melbourne Moonee Valley residents form a reasonably highly skilled workforce with 33% employed as professionals or associate professionals and 31% working in clerical, sales or service jobs. Seven per cent are managers or administrators. Twelve per cent are employed as tradespeople or in related occupations, seven per cent work as labourers or related occupations and eight per cent work in production or transport. As one of Melbourne's longer established areas, the Moonee Valley region offers many ammenities, such as numerous parks, much public transport, libraries, shopping strips, many restaurants and cafes, and housing of a great variety of types and ages (from new flats to 19th Century mansions).
In the course of servicing the above (and more), for the financial year 2004/5, Moonee Valley Council's budget had revenue and expenditures of about $53 million. The main point of contact between the council and the public takes place at the Civic Centre. MOONEE VALLEY CITY COUNCIL CONTACT DETAILS CIVIC CENTRE 9 Kellaway Ave, Moonee Ponds Tel: 9243 8888 Fax: 9375 4393 Post: PO Box 126, Moonee Ponds, Vic, 3039 OPENING HOURS Monday, Wednesday, Thursday and Friday: 8.30am - 5.00pm Tuesday: 8.30am - 7.00pm Click here for the COUNCIL WEBSITE. Email: council@mvcc.vic.gov.au COUNCIL DEPOT & TRANSFER STATION 188 Holmes Rd, Moonee Ponds Tel: 9243 9135 OPENING HOURS Monday and Public Holidays: Closed Tuesday - Saturday: 8.00am to 3.30pm Sunday: 10.00am to 2.30pm Council provides a 24-HOUR EMERGENCY SERVICE for:
Payments ANIMAL REGISTRATION Payment method(s): in person at Civic Centre, by mail, at Australia Post office APPLICATION FEES (Planning, Building, Health) Payment method(s): in person at Civic Centre, by mail COUNCIL - PARKING INFRINGEMENT NOTICES Payment method(s): in person at Civic Centre, by mail, by phone (credit card only), by Internet (credit card only) COUNCIL - OTHER INFRINGEMENT NOTICES Payment method(s): in person at Civic Centre, by mail FAMILY DAY CARE Payment method(s): in person at Civic Centre, by mail HOME CARE Payment method(s): in person at Civic Centre, by mail HOME MAINTENANCE Payment method(s): in person at Civic Centre, by mail PERMIT APPLICATION FEES Payment method(s): in person at Civic Centre, by mail PRE-SCHOOL ENROLMENT/TERM FEES Payment method(s): in person at Civic Centre, by mail MEALS ON WHEELS Payment method(s): in person at Civic Centre, by mail RATES Payment method(s): in person at Civic Centre, by mail, by phone (credit card only), by Internet (credit card only), at Australia Post office, at Commonwealth Bank branch (cheque or cash only), by BPay. Rates by Mail: Post the detachable bottom portion of your rate notice along with a cheque to City of Moonee Valley, Private Bag MCMC 14800, MELBOURNE VIC 8001. VENUE HIRE FEES Payment method(s): in person at Civic Centre, by mail TRANSFER STATION FEES Payment method(s): at depot in person A note about payment methods IN PERSON AT CIVIC CENTRE: Pay by by cash, cheque, EFTPOS and all major credit cards (except Diners Club). BY MAIL: Cash or cheques only. Cheques should be made out to City of Moonee Valley. Post to: City of Moonee Valley, PO Box 126 Moonee Ponds, Vic 3039. (Please note, receipts are not issued for payments made by mail, unless specifically requested). BY PHONE: Phone MVCC's SecurePay credit card line on 1300 139 790 (24 hours). Pay using Visa, MasterCard or Bankcard.
A complaint is recorded and forwarded to the relevant council officer for action. Council claims that e very effort is made to address individual issues in a fair and reasonable manner.If the matter cannot be adequately resolved within five working days, the council will ensure that all forms of communication lodged in writing will be similarly acknowledged. Complaints Feedback in any form can be made in writing or by telephone.: Customer Relations Manager, Moonee Valley Council, PO Box 126 Moonee Ponds,Victoria 3039 Tel: (03) 9243 8888 Appeals If you are unhappy with the initial response or handling of your complaint, residents and ratepayers have a right to appeal to another level within council. If this internal appeal mechanism proves unsatisfactory to the complainant, the matter can be referred to an independent customer service arbitrator. Ombudsman If you are still not satisfied after internal processes have been exhausted, you can pursue the matter with the Victorian State Ombudsman. Tel: 9613 6222 Or click here to go to the Ombudsman's website. VCAT (Victorian Civil and Administrative Tribunal) Alternatively, you may have a matter that comes under the responsibility of the Victorian Civil and Administrative Tribunal (VCAT). This tribunal often deals with planning issues as well as other matters. To find out more about VCAT click here to go to its website. |
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