Information is provided in person or over the phone by trained volunteers. A current, comprehensive community information database, pamphlets, booklets and manuals enables access to thousands of agencies, services and procedures. Data is kept on National, State, regional and local agencies.

Crisis Support

CISS Provides An intervention service for people in crisis, Tranied Staff Provide a listening ear, support, information, referral to appropriate counselling and practical assistance.

Emergency relief is provided for people experiencing financial hardship and may include food, food vouchers, gas & petrol, Met tickets, pharmaceutical needs and financial aid. Guidelines and eligibility criteria apply. A 'holistic' rather than 'band-aid' model of service delivery is used.

Counselling

CISS Provides an generalist crisis intervention and counselling program, with a primary focus on individual and relationship counselling . The service is free and available to individuals, couples, families and groups who resides or work in the Casey South area.

Advocacy and Negotiation

Tarined staff provide advocacy & negotitation services on behalf of clients with government departments, service providers, landlords, business, neighbours etc. with regard to many issues including debts, services and procedures.

Share Accommodation Register

A register for people looking for or offering to share accommodation.

Tax Help

Volunteer staff are trained by the Taxation Department to assist people fill in simple tax returns. This service is offered to people on low incomes, the aged, people with disabilities. Aboriginal and Torres Strait Islanders, young people, pensioners, unemployed people with literacy or numeracy difficulties, and people from non-english speaking backgrounds.

Volunteer Register

CISS Keeps a register of service providers and community groups who offer opportunities for people interested in voluntary work.