Contents

Acknowledgments

Executive Summary

1.0 Introduction

1.1 Purpose
1.2 Background

2.0 Scope of Study

2.1 Best Practice
2.2 Benchmarking
2.3 Nature of Study

3.0 Research Design

3.1 Methodology
3.2 Sample

4.0 Results and Analysis

4.1 Initial Results
4.2 The Main Research Results
4.3 Financial
4.4 Program Planning/Development
4.5 Human Resources Management
4.6 Strategic Planning
4.7 Marketing and Promotion
4.8 Management and Administration
4.9 Program Provision

5.0 Discussion

6.0 Conclusion

7.0 Recommendations

Bibliography

Appendix A
Appendix B
Appendix C